Service Delivery Policy

To be reviewed and approved by the company's authorised management or legal adviser before it is relied upon as legal advice.

No physical shipping

Mitisol Limited provides educational and training services. We do not ship physical products, so there are no courier charges, tracking numbers or delivery addresses involved.

After you apply

• Your application is reviewed by the admissions team.
• We confirm the course, the batch and the fee payable before enrolment is completed.
• Enrolment is completed once the required fee or instalment is recorded against your invoice.

After payment is confirmed

• You receive an enrolment confirmation with your batch details.
• You are assigned to a batch with its schedule, delivery mode and start date.
• Where the course includes online material, an account is created for the learning area of this platform and access is opened for your enrolled course.
• Where the course includes classes on campus, you attend at the times published for your batch.

Payments are confirmed against our own records before access is opened. Access is not granted on the basis of a browser redirect alone.

When service starts

Online course access is opened after the enrolment and payment are confirmed by the accounts team on a working day. Classroom teaching begins on the published start date of the batch you are enrolled in. If a batch start date changes, we tell every enrolled learner and offer the next available batch.

If something is not delivered

If you have paid and your access or class has not started, contact us with your payment reference using the contact page. Where a service cannot be delivered, the Return & Refund Policy applies.