Return & Refund Policy
Our courses and training services are delivered as classes and digital learning access, not as shipped goods. This page explains cancellation and refund of fees.
To be reviewed and approved by the company's authorised management or legal adviser before it is relied upon as legal advice.
What this policy covers
Mitisol Limited provides training courses and related educational services. Nothing is shipped to you, so there is no physical product return. This policy covers cancelling an enrolment and refunding fees paid for a course or service.
Cancelling an enrolment
You may ask to cancel an enrolment by writing to us from the email address or phone number you enrolled with. Tell us your name, the course, the batch and the payment reference. A request is treated as received on the working day we receive it.
When a refund can be considered
- You cancel before the batch you are enrolled in has started.
- The institute cancels or reschedules a batch and you do not accept the alternative.
- You were charged twice for the same fee, or charged an amount you did not authorise.
- A payment was taken but the enrolment was never activated.
When a refund is not normally possible
- The course or batch has been substantially delivered.
- Learning material, examination or certification access has already been used or issued.
- An admission or registration charge that is described as non-refundable at the time of payment.
Where a course has only partly been delivered, any refund is assessed on the part not yet delivered. The decision is made by authorised management and confirmed to you in writing.
How to request a refund
Write to info@mitisol.net, or use the contact page, with your name, course, batch, invoice or payment reference and the reason for the request. We acknowledge every request and tell you what happens next.
Review and processing time
Requests are reviewed by the accounts team together with the academic team. Where a refund is approved, it is processed within 7–10 working days of approval. The money is returned by the same method and to the same account used for the original payment. Your bank or card issuer may need additional days to show the credit.
Failed, cancelled and duplicate payments
If a payment fails or is cancelled, no enrolment is created and any amount held by your bank is released by the bank without a request from you. If a duplicate payment reaches us, the extra amount is refunded in full once identified, within the same 7–10 working day window. Payment status is always confirmed against our records rather than by the page your browser was returned to.
Questions
For anything about a payment or a refund, contact us using the details on the contact page.